Shipping & returns

SHIPMENT

After we have received your order, we need a packaging time of 1-2 working days. Usually your order will be shipped the next working day. You will receive your shipping confirmation by e-mail, in which you will also find your tracking number.

Standard shipping time is 2-4 business days. Please note that shipping takes a little longer on public holidays. Shipping is free for orders over €50.

RETURN

After receiving the delivery, you have 14 days to return unworn jewelry to us. Please enclose a cancellation form with your return. You can find a sample cancellation form in the "Cancellation instructions" section.

Send the goods to the following address:

Palm & Sky Jewellery

Eichenweg 13

86925 Fuchstal

Please note:

• Returns are only accepted for new and unworn goods. The refund will be made to the original payment method used.
• The right of withdrawal expires prematurely in the case of contracts for the delivery of goods that are not suitable for return for reasons of health protection or hygiene , eg earrings and piercings.
• The buyer has to bear the costs of the return.
• The buyer is responsible for any customs or import fees that may apply.
• We are not responsible for delays caused by customs or DHL.