FAQ

How can I pay my order?
We currently offer the following payment options:
  • PayPal
  • Klarna
  • Instant bank transfer
  • Credit card (Mastercard - Visa - Amex)
  • ApplePay
  • Google Pay

How long is the delivery time?
Orders placed before 12 noon are processed the same day (Mon - Fri). Basically, the shipment takes place on the next working day. As a rule, the shipping time of our service provider "Deutsche Post / DHL" is 2-4 days.

Is shipping free?
Shipping is free for orders over €50. For orders under €50 we charge €3.99 for shipping.


Is it possible to change or cancel my order?
It is possible to change or cancel orders if the order has not yet been shipped. If you have a change request or want to cancel, please contact us as soon as possible at info@palmandsky.de .
Once your order has been dispatched, it is no longer possible to change or cancel it.

I entered the wrong address - what can I do?
The delivery address can be adjusted if we have not yet processed your order. Please contact us as soon as possible at info@palmandsky.de
If the shipment has already taken place and your order is sent back to us because delivery was not possible, shipping costs will be charged again in order to send your order to the correct address.

I received an incorrect or defective item. What should I do now?
We at Palm & Sky have very high quality standards and try to meet them with every delivery of our jewelry. However, if something is wrong with your order, we ask you to contact us as soon as possible at info@palmandsky.de .
We always find a solution that will satisfy you! If you wish, you will either receive a replacement item or your money back!

I want to return my order. How can I do that?
You have the right to return your order to us within 14 days of receipt. You can find the exact return conditions under the item cancellation policy .
We ask that you do not send the goods back to us without comment, otherwise it is difficult or impossible to allocate the return.

Is Palm & Sky a company from Germany?
Yes! We are a small business from Germany, based in Bavaria. We also ship our goods from Germany and are NOT one of the online shops that ship cheap goods from China!


Why is your jewelry so cheap - but stainless steel is worth more?
Our goal is to offer high-quality jewelry at fair prices.

In times when everything is incredibly expensive, jewelry should not be a luxury item! Jewelry helps us feel better and reminds us of the beautiful moments we have experienced. Surely you also have a piece of jewelery that you associate with a special moment! That's why it's important to us that our jewelry is accessible and brings joy to as many people as possible!